VIRTUOSO® VERIFIED CLIENT REVIEWS

All reviews are from confirmed guests sharing exclusive insights.

Simply awesome.
Kristen is among the most reliable, responsive people I have worked with. She is meticulous, friendly and kind. She clearly cares about her clients, and does everything she can to ensure that they have the best possible experience.
— Gav
Wonderful Kristen.
Just incredibly attentive in every way, just a pleasure to deal with.
— jeff
Great.
She was very responsive, fast, and our stay was awesome. We will use her again. Thank you!
— adam
I wished I knew Kristen earlier!
I am a repeat client of Kristen, I found her a few months ago, and I wished I have found her way earlier. Now she books a lot of my accommodation and I am very happy with everything she does. I enjoy my trips more now.
— ryan
First Time Using Advisor.
Kristen is wonderful. I was planning my honeymoon and sent inquiries to several advisors, and she responded within a few hours with all the information I requested. She secured two excellent upgrades for me and my wife. She was courteous and patient with all of our email correspondence. I highly recommend Kristen and I will certainly use her services in the future.
— mike
Four Seasons.
Kristen is very responsive and makes everything easy. Our stay was perfect and we received a great upgrade. Will definitely recommend her to friends and work with her again. Thank you Kristen!
— Fred
Wonderful Mother’s Day.
Kristen helped us book the PH DC for Mother’s Day. This was our first stay as a family with a new born and Kristen had let the hotel know so they were prepared for our visit with a cot and other items for the baby. The hotel was very full so we didn’t get an upgrade beyond what had been handled at the time of booking. We are big fans of this hotel, and the service we received was quite good. The hotel forgot the welcome amenity and we let Kristen know and based on her contacts, the hotel followed up with a hand written apology in the mail - we were stunned.
— ekrem
Awesome.
I would highly recommend Kristen to help you with your hotel bookings.
— sumeet
Professional and Quick.
Like before, Kristen responded quickly, made the reservation, and then followed up with confirmation and checking on a question we had. I am glad to continue to use her for luxury hotel bookings.
— adam
Kristen helped a lot on the upgrade.
We went to W Bali with our mother to celebrate the Mother’s Day. Booking with Kristen came with benefits like free breakfast and hotel credit, most importantly, Kristen asked the hotel to make a special arrangement for the Mother’s Day occasion, Thanks!
— zeng
Dedicated Professional.
This is my second time using Kristen. I was very impressed with the service I received in making a change to my reservation. I was also impressed with her communication and follow-up to correct a deposit issue that resulted from the reservation change. I highly recommend Kristen and sincerely appreciate all her efforts on my behalf.
— dedicated professional
Professional and reliable travel advisor.
Kristen is the best travel advisor that I know! Very professional, great service, fast response. She makes my life and my travel way easier and way more fun!
— ryan
Kristen set up the best trip!
It was a delight to work with Kristen. We can’t thank her enough as she helped book a wonderful stay for us. We felt so pampered. And will definitely be reaching out to her for help in the future.
— sarahann
Another Fabulous Trip.
We were looking to stay at the Mauna Kea for our trip to Hawaii, and Kristen found us the most cost-effective while still luxurious package to enjoy. Because our family has significant dietary restrictions due to celiac, she also checked in to be sure that their restaurants could accommodate our needs. Well, the hotel did indeed claim that things were gluten free, but my body very quickly realized it was not. Not to worry! Kristen found us an absolutely perfect set of rooms over at the Four Seasons, and it was heavenly. She also followed up with a list of her favorite things to do at the hotel. Despite our family’s unforeseeable complications, Kristen made everything seamless and easy. She was so extremely prompt in looking into our hotel change, and turned a not great trip into one that we will always remember!
— Kelly R.
A great experience and a beautiful vacation.
Working with Kristen was a real treat. It was my first time working with a Virtuoso travel advisor and it definitely won’t be the last. Kristin was responsive, efficient, fast, and able to book a great vacation for my wife and me. And once we got to our hotel, we realized what a great move it was to have booked with an advisor that had access to Hyatt Prive rates and perks. All around, working with Kristen was great and would highly recommend.
— Kot
Simply the best!
Kristen is a pleasure to work with! She always goes the extra step. I don’t know when she rests, because she is remarkably attentive! She is everything one could wish for in a trip planner.
— Heisenberg
Anniversary Trip to Scottsdale.
Working with Kristen is great. She has access to great hotels and she is wonderful to work with. We stayed at the Andaz in Scottsdale for a long weekend to celebrate our anniversary. We received a room upgrade and there was a bottle of champagne and chocolate covered strawberries waiting for us. Thank you Kristen! The Andaz had a modern feel with lots of green space between the buildings. The pool scene is like a mini Vegas. Lots of action and a DJ playing mellow dance music. I highly recommend this place if you are traveling without the little ones.
— John p
Great advisor.
Great experience!
— Kazeflame
Excellent experience!
Once again, we had a great experience working with Kristen.. the resort she recommended for our family getaway was exactly what we were looking for. The booking process was seamless and Kristen is very responsive. I’m already looking forward to booking our next trip with Kristen!
— Amy
Kristen Nix is Great.
Kristen Nix is a great travel advisor! She responds quickly, and our stay was perfect! She is super friendly and follows up on everything we asked for. Will definitely work with her again!
— Anon
Great weekend trip.
Kristen was extremely helpful giving me options in Atlanta including The Whitley which I eventually chose. I received a room upgrade, lounge access and F&B credit. She also combined this with a free night I had. I was very happy with the hotel, location, room, amenities etc. This was my second time working with Kristen and I look forward to working with her again. I highly recommend her for bookings.
— DB
Super attention to detail.
Kristen was quick to respond to every question I had, and she was very thorough with her answers. Kristen was also flexible and understanding when we had to change dates. She even had a treat sent to our room during our stay. A very nice touch!
— Lvip
Luxury made easy.
Kristen responded immediately to my request for a hotel booking. I was impressed how efficient and friendly she is even via an email only transaction. If you are looking for luxury travel, Kristen can make it happen.
— Traveler
After contacting several travel agents who either did not respond for several days or seemed lackadaisical at best, my wife and I found Kristen. I emailed her late in the afternoon not expecting to hear back until the next day , if at all, but much to my delight she responded within 15-20 mins and had options for our trip that evening. She was happy to go back and forth answering all of my questions and got us booked at the beautiful Grand Hyatt Baha Mar with an upgraded room and extra goodies. A true professional. Can’t wait to work with her again.
— Dennis
Perfect Advisor.
She always does everything so quick, and sends me an awesome promotion every Friday! Thank you so much!
— RP
A True Professional.
Kristen was instrumental in securing 6 rooms for our friends and family in Vietnam. The hotel was fully aware of the occasion and everyone was recognized as a VIP because they booked through her. Thank you for helping us coordinate a special trip.
— Matthew W.
Perfect!
Kristen has very helpful in every trip. She is always quick to respond. Professional advisor! Highly recommend!
— Wataru Y.
Great agent!!
Kristen was easy to work with and extremely helpful with a few bookings I’ve made. Looking forward to working with her for future travels!
— Ray
Great experience working with Kristen!
I had a great experience working with Kristen for a recent trip to New Orleans. I have already booked a trip to Atlanta through her and look forward to working with her for future trips. I highly recommend her for your travel needs.
— Dan B.
Livin’ it up in Hong Kong
Besides the great overall value we got booking with our agent Kristen, she made sure all 5 of our rooms had amazing harbor views. Everyone had a blast. Thanks Kristen.
— Ken W.
Thoughtful and Curated
My interaction with Kristen was professional, efficient, and tailored. She presented options that were within my portfolio of interest and made both myself and my guests feel so welcomed. From our room preferences to our guest amenities, it was a well-curated experience. We will travel with Kristen Nix again!
— Tea Time Traveler
Kristen continues to make traveling easy.
Kristen is an absolute joy to work with. I can not say enough things as she goes over and above to make sure your trip is perfectly planned with as many perks as possible. I would recommend her to everyone I can. I also plan on using her again very soon and every time I travel.
— eric l
Kristin was very helpful in booking two hotel rooms for Seoul. From the options I asked about, she explained benefits at each hotel - and when she couldn’t be helpful, almost as important. Once we selected a place, she made the reservations quickly, updating them for one change. When we arrived, things were as promised and great.
— adam
Great Advisor
Kristen is very easy to work with, and keeps up on the communication. I’ve used her twice now and hope to use her again!
— dina
Kristen was fantastic to work with for our wedding anniversary trip to the Park Hyatt St. Kitts. I changed my mind several times during the booking process and Kristen was extremely patient, accommodating, and quick to respond. I would totally recommend Kristen to anyone wishing to book a special trip in the future. Thanks again, Kristen!
— John
Fantastic experience!
We had a great time working with Kristen to plan a weekend getaway in New Orleans. She was very prompt in responding to any questions or requests and was terrific about following up with the property. I would highly recommend working with her.
— Amy
Very helpful!
She was very responsive on email, even during the holidays, in addressing a situation with the hotel not wanting to offer Hyatt Prive’ benefits. The hotel ended up offering the stated benefits because she intervened.
— ATLien
Ritz-Carlton Dubai Birthday Week
Having worked with Kristen before, I knew she would do her best to ensure we had the room and experience expected from Ritz-Carlton. We weren’t disappointed. It was a special occasion and Kristen came through as always.
— John
Very nice Advisor
She’s efficient, polite, smart and does my requests very fast!
— Richard
Wonderful as always
Kristen is always a pleasure to work with. Very quick to respond. Thank you!
— Carsten
Trip to Park Hyatt St Kitts and Four Seasons in Nevis
Kristen Nix was awesome to work with. She made sure each and every benefit offered was documented and available to me in writing. I had to change the dates of the reservation and then re-book. She did that for me as well. She was very meticulous, and prompt. I loved her customer service.
— Ash
Great Job
Kristen is very helpful. Everything was arranged perfectly. We enjoyed our trip.
— Yaofa
I’m sold!
I recently discovered that Four Seasons Preferred Partner bookings receive the highest priority for an upgrade, and the biggest daily breakfast credit. Kristen helped us book Four Seasons Punta Mita, and everything went according to plan and was amazing. Phenomenal experience working with Kristen and we are already working with her on our next vacation.
— Rick G.
Kristen is fantastic!
Kristen is the consummate professional. She’s highly knowledgeable, very accessible and easy to communicate with so I never feel that either my questions will go unanswered or given misinformation. Truthfully, I rave about Kristen to other travelers we meet while on vacation in the hope that they will ask for her contact information.
— Spencer
Perfection in Paris.
Working with Kristen was wonderful. She was so patient as we planned a family celebration trip to Paris - so many moving parts and preferences. We entertained about 15 different hotels, which she looked into and priced out for us. Her recommendations were spot on for the luxury and coolness that we sought in a hotel homebase. She handled it all so beautifully, and upon arrival in Paris, everything was seamless. Kristen organized a car to pick us up from the airport. At the hotel, we were greeted so warmly, and received special treats upon arrival. I can’t wait to work with Kristen again!!
— Kelly
Making life easy.
Kristen did a fantastic job of making our travel planning easy. From placing the booking to ensure everything was set up for a successful trip upon arrival it was all taken care of. I would definitely use Kristen for my future travel needs.
— Nick
We will use Kristen again!
After describing our ideal family vacation experience to Kristen she arranged the most wonderful location and resort for us. It was perfect! Before we went she also happen to go to the hotel, have a tour with the staff and make sure she was able to recommend all the wonderful activities and locations to visit during our trip. She was easy to reach and answered any questions we had to make sure we had everything we needed. Highly recommend using her for your next get away!
— Christa
Excellent travel agent
Kristen is an excellent travel agent. Always accessible and very responsive to email communications. Would definitely recommend her to friends and family. In fact, I already have. :)
— Jim c
Superb. The overall process was smooth with speedy responses in fulfilling the requests. Highly recommended.
— Izral
Excellent advisor! It was my first time getting in touch with Kristen and making a booking through her, and it was simply brilliant. Quick responses, clear and concise and fantastic perks. I wouldn’t hesitate to use Kristen’s services again and would highly recommend her to anyone looking to make a hotel reservation. She was quick to respond and got my wife and I an upgrade and make our stay more memorable! Thanks again!
— S. Lobo
Kristen is the first travel advisor I have ever used and will probably be my last because she is so good! She clearly understood what I had envisioned and was so quick to respond. We got confirmation and everything of our bookings so quickly. Also the welcome gift we saw from her when we walked into our room simply blew us away. This was truly the highlight of our trip and she truly did an amazing job with it, thank you so much Kristen!
— mike
Awesome experience with Kristen. I needed a Four Seasons Preferred Partner booking and Kristen did an amazing job taking care of us. We received a fantastic upgrade, and the other Preferred Partner amenities that added a lot of additional value. Kristen was very responsive, clear, and organized in her communication with us. Looking forward to working with her again soon.
— Aloha
Kristen knocks it out of the park again. Kristen is an absolute pleasure to work with. She makes traveling so much easier and does everything she can to get you the most bang for your buck. When I checked in I was able to get an upgrade and immediately and I saved so much with the Virtuoso perks. I would recommend Kristen every time I travel.
— EL
I was looking for an interesting place to stay for a conference in New York and Kristen worked her magic. The property was great, the room was spacious, and the wonderful chocolates and wine that were waiting for us were a wonderful touch. Thank you!
— khayes4days
It was a pleasure working with Kristen. Everything was handled with care and expectations were exceeded!
— jg
Such an easy planning experience. This was my first time using a travel advisor and I reached out to Kristen. I gave Kristen the dates and hotel and the process was so easy! She was super responsive and everything was booked within a few hours. I’m looking forward to using Kristen’s services again soon!
— graciep
Had a great experience working with Kristen. She was prompt in her replies and kept me updated throughout. A very easy booking experience with her. Will use her again.
— John
Working with Kristen has been a terrific experience, she is an absolute gem. Kristen has planned a number of my trips over the past year and has nailed each and every trip. I have been thrilled with all the accommodations that Kristen has booked for me and for all the extras that Virtuoso has provided. Kristen is knowledgable, organized, quick to respond to requests and has great taste in properties! I highly recommend using Kristen Nix Travel for your upcoming trips.
— Mindi
Glad I found a reliable travel advisor in Kristen. I have not worked with a travel agent in years (usually prefer to make my own plans and bookings) but I thought I would contact Kristen since I read that travel agents in some networks are able to get additional perks with bookings. Kristen answered all my questions and concerns, made hotel bookings for me, and was indeed able to get significant perks added on that made our stay that much better. She also e-mailed me right before my stay to check up on things and remind me about certain aspects of my booking. I’ll definitely work with her again in the future.
— Jane L.
Kristen was wonderful to work with! She was professional and efficient. She always responded promptly to my emails and provided detailed information about my reservations and upgrades. I highly recommend her!
— Jeanne
Efficient and thorough, perfect! I needed to book a Hyatt Prive rate and found Kristen. I spent no more than 10 min with her to communicate my needs, and she took care of the rest. She booked my reservation perfectly - and when I arrived at my hotel, I was greeted with a pleasant surprise of being treated like a rockstar :) Thanks for the amazing hospitality, Kristen...I would book my Hyatt Prive nowhere else!
— Lily
Memorable stay in Europe - We have visited a few countries in Europe this summer as a family vacation, which includes the first long-haul flight experience for my son. After deciding which place to visit, we have selected accomodation which included Castle Hotel Windsor (which is a Sofitel / MGallery property) and Villa Kennedy Frankfurt (which is a Rocco Forte property). This was when I contacted Kristen as a returning customer. Since she has access not only to Virtuoso but also to Sir Rocco’s Knights and Sofitel STEP programs, what I had to get the best privilege was just to tell the date and room type. She also took great effort for us to correct minor details of our booking. Our stay at both hotels were truly comfortable and memorable, even my son is looking forward to staying there again. We highly recommend booking through Kristen!
— Nakazoo
Thank you for your help with my Andaz Scottsdale reservation, and for the amenity. It has been wonderful! I will definitely be in touch regarding future reservations.
— A.N.
Love Kristen! Kristen is just a pleasure to work with. Always very responsive and knows so much.
— Carsten
Awesome stay in NYC! No complaint. Was able to check in early and really enjoy the stay in NYC. Kristen is really responsive and would definitely use her again for future travel.
— ll
Absolutely lovely engaging with Kristen. It was fantastic. She’s extremely helpful, prompt with clear messages and always willing to help.
— Animesh
Great! Kristen was spectacularly responsive and handled a booking in Tokyo with aplomb. We booked the Andaz Tokyo and got a lot of benefits out of our special rate, making it a fantastic value for money. The responsiveness of Kristen and her knowledge are superb, and I hope to work with her on many more stays.
— sdw
Efficient. Trouble Free. Value Added.
— RR
Great experience with Kristen! I recently booked a hotel with Kristen, and she went out of her way to make sure all my preferences and requests were made and confirmed. It made traveling very easy, and I was thrilled when the hotel recognized her and was able to accommodate all of my preferences. I definitely recommend using her to book your next hotel stay and vacation!
— Jordan
Fantastic travel advisor! Kristen recently helped us book a hotel stay in Australia. She responded extremely quickly each time that I contacted her by email, and she stayed on top of the reservation to ensure that we received all benefits. She was a pleasure to work with and we will definitely utilize her services for future trips!
— Rob
Flawless execution. I was looking for an advisor to book a Hyatt Prive rate at a Park Hyatt. When I wrote, she responded within 24 hours. The reservation was also confirmed within a day. There were no problems. I book most of my family’s travel but would not hesitate to ask her again if needed.
— Adam
Great trip to Park Hyatt St. Kitts! Made hotel reservations through Kristen. She was very professional and prompt with securing the reservation and we were very happy with receiving an upgrade to a suite based on the Prive status.
— Tim
Speedy Service, exactly as advertised - Kristen was great. I filled out the form on her website and she got back to me right away. She was very responsive to my requests, and because of her help, I had a great experience at the hotel I stayed at. I highly recommend her to anyone looking for someone that’s easy to work with and delivers on her promises.
— Gary
Great first experience - My first time working with a travel agent. Very responsive, great to work with - I got perks I otherwise would not have if I didn’t use Kristen!
— Kenny
Kristen was amazing. She set up the reservation quickly, asked questions of me to make sure I got what I wanted and got the room reserved. When there was an issue with the hotel club lounge access that was applied, but there was no lounge she was able to help. Pleasure to work with and I would surely use her again!
— Dina
Thank you for booking us at The Ritz in Chicago, we loved it! The room was perfect for us and the hotel was wonderful and in an amazing location. Thank you for another home run!
— Mindi M.
Your speedy responses and dedication to taking care of our reservation are very much appreciated. You are awesome and deserve high marks! We’ll definitely plan to utilize your services for future travel.
— Rob M.
Thanks for the quick responses and the booking!
— A.P.
Tireless work ethic and incredibly accurate. Superb experience every time. One of the hardest working people I know, and goes out of her way to ensure that you have an excellent experience.
— G.V.
I reached out to Kristen to book my family into the One & Only Palmilla. The entire experience was exceptional. Kristen is super responsive, and makes everything so easy. In addition to the complimentary breakfast, and resort credit, we received an awesome upgrade, and a complimentary round of golf for two at the Palmilla Golf Club! I highly recommend Kristen.
— Alex R.
I hadn’t worked with a travel advisor before so didn’t know quite what to expect, but Kristen was very responsive throughout the planning of our trip and took some of the real legwork out of planning for us. The best part was that she was able to negotiate some wonderful perks, including an upgraded room, free breakfasts, and a large resort credit. Kristen was enthusiastic and helpful and I would recommend working with her on your next trip.
— Amy K.
Thanks for taking care of my bookings so quickly. I’ve recommended your service to several friends.
— D.A.
Kristen was an absolute gem; super friendly and did an amazing job on helping me plan my fiance and I’s engagement weekend. The process to book through her was extremely easy and i can tell she tried to make it as easy as possible and the confirmation letter of benefits was helpful when it came to any issues at the hotel. The congratulations gift to our engagement was truly the nicest touch ever, we will definitely be keeping in touch with her when planning our next adventure! Thanks so much Kristen!!!
— Mike Y.
Awesome. Perfect. Easy.
— Steve R.
Working with Kristen is a dream! She has done a beautiful job creating luxurious adventures for me and my family. I have needed Kristen’s help in scheduling both work travel and vacation travel. She is incredibly quick in responding, and sees to it that all details are taken care of. Love working with her!
— Kelly R
Thanks again and I truly appreciate your quick response.
— Kyle C.
Many thanks for your swift follow-up... It is truly a pleasure working with you.
— C.D.
This has been an amazingly easy and pleasant experience, I’ll for sure be keeping you in mind when planning any future trips, thanks!
— Mike Y.
Working with Kristen was an absolute pleasure. She is very knowledgeable about hotel and travel programs. Best of all, very friendly and thorough advisor. We had a wonderful stay at the luxury hotel and they took great care of us. I would have no issues using Kristen’s services again and in fact, would look forward to another reservation with her soon.
— Jim C.
Professional and responsive service. I made an enquiry about hotel booking late Saturday night, and within 2 hours, I got a response! After that, I could very smoothly book a room with my preferences, and had no problem with my Japanese credit card (through secure website). Highly recommended.
— Y.N.
I really appreciate your insight and responsiveness. You’ve been great to work with.
— Phil D.
Thank you! This has been such an easy experience. I look forward to enlisting your help for future bookings!
— Grace Y.
Can’t wait to use your services again soon!
— Jim C.
Thank you again for all of your help. This has been very convenient!
— Angie F.
Your coaching helped us forge the perfect stay at the Four Seasons Maui. Thank you Kristen. We’ll be referring you to our friends, family and co-workers. You’re awesome!
— Mike K.
You are an absolute delight to work with and go above and beyond for your clients and it’s very much appreciated.
— Mindi M.
Thank you for making the booking process so simple.
— Kevin O.
Wonderful experience, easy to book, Kristen is the best! It was great. I can not recommend her enough. She has made travel so easy and she really made my experience great with all the things she was able to upgrade us to. I look forward to having her book my next trip.
— Eric L.
I have never had success with a travel agent before, but Kristen Nix was amazing. Her professionalism and attention to detail made my family vacation perfection. Kristen listened to my requests, on all levels. I recommend Kristen to plan any kind of trip.
— Kristen P.
Kristen was great.... Fabulous! Super responsive and dependable.
— Jennifer A.
A pleasure to work with... Kristen is incredibly responsive (does she sleep?), an absolute pleasure to work with, and has set us up with some fantastic upgrades across several trips. She takes the time to understand our requirements and preferences and then provides several very high value options to choose between. On arrival you can tell that she has clearly worked with the property to ensure that they are ready for our arrival and everything that we need has been taken care of. We have received tremendous value from big upgrades, free daily breakfasts, welcome amenities, and F&B credits, by booking through Kristen. I highly recommend her.
— John T.
Very positive experience... Kristen is the best! Professional, responsive, enthusiastic and knowledgeable.
— C.L.
Outstanding... Kristen did an incredible job for our family vacation over spring break. We had amazing service and the the Fairmont properties were incredible!!!
— Kelli S.
Excellent partner... Kristen is a gem. She’s so easy to work with, has incredible insight and truly loves her job. We have booked through Kristen on a few vacations, and they have all been seamless. She is our go-to advisor for as long as she is in the business and I think that will be for a long time.
— Spencer M.